Works On Me Support

What to Include

• The app version, device model, and what happened.
• Whether the issue is about purchase, restore, analysis, privacy, feedback, or a feature request.
• Do not send scan photos, selfies, Apple IDs, payment details, precise location, or extra personal contact details.

Purchases and Restores

Works On Me purchases are processed by Apple through the App Store. Use Restore Purchases in the app if an active subscription does not unlock.

You can manage or cancel your subscription with Apple. Refund requests are handled by Apple through Report a Problem.

Privacy and Local Data

Works On Me does not store scan photos on Works On Me servers. Analysis photos are processed to generate your report and protect service integrity, and scan photos are not used to train Works On Me models. OpenAI API data is not used to train models by default.

Saved scan history, quiz answers, product shelf items, daily logs, verdicts, and locally saved photos can be deleted from the app. See the Privacy Policy for the full data handling summary.

Analysis Quality

Works On Me results are cosmetic estimates, not medical diagnoses or treatment guidance. For medical skin concerns, consult a dermatologist or other qualified clinician.

If a scan result looks off, retake in bright, even light with similar framing and no heavy shadows or glare.

Troubleshooting

• If membership does not unlock, confirm the subscription is active with Apple, reopen Works On Me, and tap Restore Purchases.
• If a scan does not complete, check your connection and retake it in bright, even light with similar framing.
• If the problem continues, email support with your app version, device model, and the exact message shown. Do not attach a selfie.